Protection of your personal data and provision of rights to exercise control of said data is of high importance to Viki Swim. We are open and transparent regarding all facets of how we gather, use, share and protect your personal data. Therefore, we have a policy setting out how your personal data will be processed and protected.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information, payment details, comments, feedback, product reviews, recommendations, and personal profile.
Your information is used in many ways. The information is gathered to provide service, delivery and other forms of experience enhancement, including and not limited to the following reason:
Online Purchase : We will use your personal data to manage your online purchase, send you delivery status notifications and handle customer service related aspects. Your personal data will be used for identification, to validate your legal age for shopping online and to confirm your address with external partners such as shipping companies necessary to procure product delivery.
Direct Marketing : Based on opt-in selections made by you, we will use your personal data to send marketing information, product ‘first look’ invitations, recommendations and general reminders such as abandoned cart/shopping bag reminders.
Competitions : When you opt into competitions or as part of ongoing competition offers, we will process and use your personal data to identify you, contact you regarding the competition activity and to deliver and follow up after competition completion.
Customer Service : Personal data will be used to manage your inquiry’s, handle complaints and/or product return matters. We may also contact using said your personal data in relation to any order issue.
Legal Matters : We will use when required, your personal data to comply with legal obligations, court rulings and/or decisions from appropriate authorities. This includes to use your personal data to collect and verify accounting data to comply with bookkeeping rules.
To protect your personal information, we take precautions and follow industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
ACCESS TO YOUR DATA
Your data may be shared within Viki Swim. We never pass on, sell or swap your data for marketing purposes to third parties outside of Viki Swim.
You have the right to request information about the personal data we hold on you at any time. You can contact Viki Swim and we will provide you with your personal data via e-mail.
You have the right to object to processing of your personal data that is based on Viki Swim’s legitimate interest.
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out of direct marketing by following the instructions in each marketing emails.
You have the right to erase any personal data processed by Viki Swim at any time except for the following situations:
* You have an ongoing matter with Customer Service
* You have an open order which has not yet been shipped or partially shipped
* You have an unsettled debt with Viki Swim, regardless of the payment method
* If you are suspected or have misused our services within the last four years
* Your debt has been sold to a third party within the last three years or one year for deceased customers
* Your credit application has been rejected within the last three months
* If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
EXERCISING YOUR RIGHTS
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at firstname.lastname@example.org
UPDATES TO PRIVACY NOTICE
The latest version of the Privacy Notice is always available on our website. We will communicate any changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.